Katherine Billingham-Mohamed, trading as tinyFIRES (“we”, “us”, “our”), respects your privacy. This policy explains what personal information we collect through tinyfires.co and when you deal with us, why we collect it, who we share it with, how long we keep it, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018).
Who we are
Katherine Billingham-Mohamed is the data controller for your personal information. tinyFIRES is run by Katherine Billingham-Mohamed as a sole trader.
- Address: [Business address to follow]
- Email: katherine@tinyfires.co
- ICO registration number: [ICO registration to follow]
The information we collect
We only collect what we need. Depending on how you interact with us, this may include:
- Contact details – your name, email address and, where you give it, your organisation and job role.
- Enquiry details – the information you give us about the challenge you’d like help with.
- Technical information – your IP address and browser type, which our hosting provider records in standard server logs to keep the website running securely.
We collect this information directly from you when you fill in our contact form, email us, message us on LinkedIn or speak to us.
How and why we use your information
The law requires us to have a lawful basis for each way we use your information:
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and arranging a conversation | Steps taken at your request before entering into a contract; legitimate interests in responding to people who contact us |
| Providing our consultancy, advisory and behavioural change services and managing our relationship with you | Performance of a contract |
| Keeping business and financial records | Legal obligation |
| Running, securing and improving our website | Legitimate interests |
Testimonials
If you give us feedback or a testimonial, we may display it on our website and social media. We’ll only use your name, job title, organisation or photo with your permission.
Who we share your information with
We use trusted service providers to run our business. They only process your information on our instructions and must keep it secure:
| Provider | What they do |
|---|---|
| Hostinger | Website hosting |
| Resend | Delivering website form submissions and confirmation emails |
| [Email provider to follow] | Business email |
We may also share information with our professional advisers (such as accountants, lawyers and insurers), and with authorities such as HMRC where the law requires it. We never sell your personal information.
International transfers
Some of our providers store data outside the UK, for example in the EU or the United States. Where they do, we make sure the transfer is protected, for example by a UK adequacy decision (including the UK–US Data Bridge), or by the UK’s International Data Transfer Agreement or Addendum.
How long we keep your information
- Enquiries that don’t go ahead: up to 24 months, then deleted.
- Client records, invoices and financial records: 6 years after the end of the tax year they relate to, as required by HMRC.
Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections, access controls and reputable, secure service providers. If a data breach is likely to put you at risk, we’ll tell you and the ICO as the law requires.
Your rights
You have the right to:
- Access – ask for a copy of the information we hold about you
- Rectification – ask us to correct anything inaccurate or incomplete
- Erasure – ask us to delete your information
- Restriction – ask us to limit how we use it
- Objection – object to us using it for legitimate interests or direct marketing
- Portability – receive information you gave us in a portable format
- Withdraw consent – at any time, where we rely on consent
To use any of these rights, contact us at katherine@tinyfires.co. It’s free, and we’ll respond within one month. We may need to confirm your identity first.
Cookies
Our website doesn’t use cookies. We don’t use analytics or advertising tracking of any kind.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first at katherine@tinyfires.co. We’ll acknowledge your complaint within 30 days and keep you updated until it’s resolved. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. If we make significant changes, we’ll make them clear on our website.